on the frontline

Verbal abuse and even threat of violence toward NHS-workers is, of course,  appalling but unless you look at what may be happening in a wider context it's not going to be resolved. I humbly submit the following thoughts for consideration: There is a surface level and a systemic level to confrontations, just as wars can't be understood while you are in the trenches. Here: The frontline workers are target of the pent-up frustration, mostly unaware, of people who may not have the education to differentiate, - frustration with a system that has been dysfunctional through denial and mismanagement for many years. Mostly in plain sight so. Of course this is no justification for insults or worse. I am talking about analysing what is going on: E.g. one scandal after the other, many patients dying at least prematurely (Gosport).If a boil is not surgically treated, it may break open and, at worst, pus may sink in deeper ... In 2018 Jeremy , then Secretary of State for Health no less, acknowledged 'systemic issues' in the NHS. Only then, for all I know,  to return to his desk the next morning as if that had nothing to do with him, or as if the acknowledgment was enough. A sticking plaster on a boil. . Now, that in itself is a systemic issue...